If you can't find the answer for your question, feel free to contact us!

Want to find out more about TheChange.io?
The answers to our client’s most common questions and more can be found below.

How do I register for an account?

Registration is simple and straightforward.
Go to our Sign-up page and start by entering your email address and filling in the information requested, then just click on Open Account and complete your registration by following the simple instructions. As part of our basic due diligence, you will be required to provide identification and verification documentation.

How can I provide my documents?

This is easily done by clicking on the icon above your name in the right-hand corner, selecting ‘user verification’ and choosing the documents you would like to upload.

Are there any restrictions on opening an account with TheChange?

Our clients must be at least 18 years of age.
All our clients must have a primary source of funds income that is not from a pension or any form of governmental support.

Is it possible to register for more than one account with TheChange?

No, TheChange platform only allows registration with 1 account.

How can I close my account?

This can be done at any time, all you have to do is contact Customer Support, via Email or Phone call, and request to close your account.

Are my funds and personal data secured?

You can be certain that your funds and personal information will never be put in jeopardy.  Here at TheChange we set security at the highest level that is also why our website is SSL secured, meaning that your data is encrypted and authenticated.

At what point can I withdraw my funds?

At any point you want. All the funds in your account are yours and can be withdrawn by you at any point by following our simple withdrawal procedure.

How long will it take for me to receive my funds?

Your request to withdraw funds is processed immediately and if there are no pending documentation required from our end, it will take 24 hours (on average) to complete.
Please be aware that once the funds have left your account you may need to wait a few days until they reach you, this varies and is due to the withdrawal method opted for the withdrawal of your funds.

What should I do if I forget my password?

This is easy to solve! Just click on Forgot Password in the login window and follow a few steps to regenerate a new password.

How can I contact TheChange?

We are just a mouse click or phone dial away.