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Thechange.io is owned and operated by BitConvert Ltd. Located at the Ground Floor of Palace Court on Church Street in St. Julians, Malta

The Company will strive to ensure that all customer inquiries are dealt with promptly and effectively. In the unlikely event that you are dissatisfied with the service you were provided, you are requested to send an email to the Compliance Team at [email protected] who will look into your inquiry. The Compliance Team will independently review your inquiry and will inform you of its outcome. The Compliance Team will review your case and will get back between 1 and 14 working day depending the complexity of your inquiry or complaint. If the Compliance Team will take a longer to reply, the Compliance Team will inform you accordingly. Although all inquiries are reviewed with an impartial view and in line with the above period, you may refer your case to the Office of the Arbiter of Financial Services.